Rich Palms Responsible Gaming
Gambling as Entertainment
Casino games at Rich Palms, whether RTG slots, Rival Gaming i-Slots, or Visionary iGaming live dealer tables, are designed as a form of paid entertainment. The random number generator (RNG) embedded in every RTG and Rival Gaming title means that each spin or deal is independent of the previous one, and no session outcome can be predicted or influenced by the player. Progressive jackpot titles such as Cleopatra’s Gold and Shark School have published RTP values that describe the long-term theoretical return, not a guaranteed per-session return.
Setting a fixed budget before each session, and treating that amount as the cost of entertainment rather than as capital to be recovered, is the single most effective behaviour for keeping gambling enjoyable. Once the session budget is spent, stop playing. Do not chase losses by depositing additional funds.
Warning Signs of Problem Gambling
Recognising changes in gambling behaviour early is important. The following patterns may indicate that gambling has moved from entertainment into a harmful habit.
Spending more time or money than intended on casino play, repeatedly, despite planning to stop. Thinking about gambling extensively between sessions, or planning the next session while engaged in other activities. Borrowing money or selling assets to fund casino deposits. Gambling to recover money lost in previous sessions, a pattern known as chasing losses. Hiding gambling activity from family members or close contacts. Feeling anxious, irritable, or restless when attempting to reduce or stop gambling.
If any of these patterns apply to your own behaviour, we encourage you to use the tools described below and to contact one of the support organisations listed at the end of this page.
Self-Limitation Tools Available at Rich Palms
Every registered player has access to a full suite of responsible gambling tools from the account settings section of richpalms.app. These tools are designed to give you direct control over the pace and volume of your gambling activity.
Deposit limits allow you to set a maximum deposit amount per day, per week, or per month. Once set, a deposit limit takes effect immediately and cannot be exceeded during the active period. Requests to increase a deposit limit are subject to a cooling-off period of at least 24 hours to prevent impulsive decisions. Reducing a deposit limit takes effect immediately, with no waiting period.
Bet limits allow you to define the maximum stake per round or hand across all RTG, Rival Gaming, and Visionary iGaming games in the lobby. This prevents a single session from consuming a disproportionate share of your available funds.
Session length limits allow you to define the maximum time permitted per gambling session. When the limit is reached, the session ends automatically and you are logged out. Re-entering an active session before the reset period has elapsed is not permitted.
Time-out periods allow you to pause your account for a defined duration, ranging from 24 hours to several weeks. During a time-out, your account is inaccessible for real-money play. The time-out cannot be shortened once activated; it expires at the end of the defined period.
Self-exclusion allows you to close your account for an extended period or permanently. Self-exclusion requests take effect immediately upon confirmation. During self-exclusion, you will not receive marketing communications from Rich Palms. Requests to shorten or reverse a self-exclusion are subject to an extended cooling-off period, and permanent self-exclusion is irreversible. To initiate self-exclusion, contact us at [email protected] or submit the request through the account settings panel.
Age Verification and Protecting Minors
Rich Palms Casino is strictly for players aged 18 and over. Age verification is conducted during and after registration, and Palms Digital N.V. reserves the right to request identity documents at any point to confirm a player’s date of birth. Any account found to belong to a person under 18 years of age will be closed immediately, and all funds held in the account will be handled in accordance with Curacao eGaming requirements.
If you share a device with minors, we recommend using device-level parental control tools to prevent access to gambling websites. Browser-based content filtering tools and operating system parental controls are available for Windows, macOS, Android, and iOS devices. These tools can be configured to restrict access to gambling-related content by category.
Where to Get Help
If you are concerned about your own gambling or that of someone close to you, the following organisations provide free, confidential support.
BeGambleAware offers information, self-assessment tools, and referrals to treatment services for people affected by gambling-related harm.
GamCare operates the National Gambling Helpline and provides free counselling and peer support for players and their families.
Gambling Therapy is an international service providing online support, forums, and live chat with trained advisors, available in multiple languages.
Gamblers Anonymous provides a peer-led 12-step programme for people who identify as having a gambling problem, with in-person groups and online meetings.
To activate any responsible gaming tool or to request self-exclusion, contact our support team 24/7 at [email protected] or via the live chat widget on richpalms.app.