Rich Palms Casino: Licensed by Curacao eGaming, Built on RTG

Regulation and Licensing

Rich Palms Casino is operated by Palms Digital N.V. and holds Curacao Gaming License No. 365/JAZ, issued by the Government of Curacao through Curacao eGaming. This license framework requires Palms Digital N.V. to maintain segregated player funds, implement anti-money-laundering procedures, and submit to periodic compliance reviews conducted by the Curacao authority.

The license number 365/JAZ is a public record that players can independently verify. Every slot and table game offered on the platform uses a certified random number generator (RNG) embedded directly in the RTG and Rival Gaming software stacks, meaning the fairness of each spin, deal, or draw is determined by the software engine, not by the platform layer.

Palms Digital N.V. is registered at Heelsumstraat 51, E-Commerce Park Vredenberg, Curacao. Correspondence and formal enquiries addressed to the operator may be directed to [email protected].

Our Game Catalog

The Rich Palms lobby is built on three software platforms: RealTime Gaming, Rival Gaming, and Visionary iGaming. These three suppliers cover the full range of game types available on the platform, each with a distinct technical and design profile.

RealTime Gaming has been developing casino software since 1998. Its slot engine is known for high-volatility titles with documented RTP percentages. Cash Bandits 3 carries an RTP of 97.5%, making it one of the highest-returning slots in the catalog. T-Rex II, Achilles Deluxe, Naughty or Nice III, Bubble Bubble 3, Cleopatra’s Gold, and Shark School represent the breadth of the RTG range available at Rich Palms, spanning classic five-reel formats, progressive jackpot networks, and multi-stage bonus rounds.

Rival Gaming, founded in 2006, introduced the i-Slots format, where player choices in bonus rounds advance a running storyline across multiple sessions. Rival Gaming’s specialty titles, including keno and scratch-card formats, complement the slot range and run on independently verified RNG cycles.

Visionary iGaming supplies the live dealer section, operating broadcast studios that stream to North American and international player bases. Live Blackjack, Live Roulette, and Live Baccarat tables are available with human dealers and real physical equipment, with optical sensor verification of roulette spins and card-scanning authentication on blackjack and baccarat hands.

Payment Infrastructure and Cryptocurrency-First Design

Rich Palms was designed from the outset to accommodate cryptocurrency deposits and withdrawals as primary payment methods, not as an afterthought. Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, and Tether (USDT) are all supported, with deposits credited instantly and withdrawals processed within 24 hours of approval.

Fiat options including Visa, Mastercard, Neosurf, Flexepin, and Bank Wire Transfer ensure that players who prefer traditional payment channels are fully accommodated.

Rewarding Loyalty Through the VIP Program

The Rich Palms VIP program structures long-term player recognition across five named tiers: Bronze, Silver, Gold, Platinum, and Diamond. Advancement through tiers is based on cumulative real-money wagering totals across all eligible games.

Each tier step delivers tangible account benefits. At Gold and above, weekly and monthly withdrawal caps increase, reducing the friction involved in larger cashouts. Platinum and Diamond members gain access to exclusive reload percentages and cashback rates negotiated outside the standard promotions schedule. Diamond-tier members are assigned a dedicated account manager who handles priority withdrawal processing, exclusive offer structuring, and direct escalation of any account or payment query. 18+ only. Gamble responsibly.

Mobile Platform and RTG on the Go

Rich Palms operates a mobile platform accessible from Android 5.0 and above via direct APK download from richpalms.app, and from iOS 11.0 and above via a progressive web app (PWA) saved to the device home screen. The mobile environment carries the full RTG and Rival Gaming slot library and all Visionary iGaming live tables, with no game categories withheld from mobile users.

Crypto Anonymity and Transparent Withdrawals

A distinguishing feature of the Rich Palms model is its combination of Curacao regulatory oversight with cryptocurrency-native payment processing. Unlike platforms where crypto is added as a secondary option, Rich Palms presents Bitcoin and other digital assets as the default fast-withdrawal channel, with verified processing within 24 hours and no intermediary bank clearance delays. This is relevant specifically for players in jurisdictions where bank card transaction success rates for online gaming are variable or unreliable, as cryptocurrency bypasses the card network layer entirely while remaining within the Curacao eGaming compliance framework.

Responsible Gaming Commitment

Rich Palms provides deposit limits, bet limits, session length controls, time-out periods, and self-exclusion options to all registered players. These tools are accessible from the account settings page. Self-exclusion requests are processed promptly, and tightening of any limit takes effect immediately. Loosening a previously set limit is subject to a cooling-off period. Players under 18 years of age are not permitted to register or play. Full responsible gaming information and links to external support organisations are available on our Responsible Gaming page.

Customer Support

Our support team operates 24 hours a day, seven days a week, via live chat embedded in the website and mobile app, and by email at [email protected]. Live chat delivers the fastest response for urgent queries. Email is recommended for issues that require document submission, such as KYC verification or payment dispute evidence. No telephone support line is operated at this time.