Rich Palms Legal Information
Operator Details
The website richpalms.app is owned and operated by Palms Digital N.V., a company incorporated under the laws of Curacao.
Registered name: Palms Digital N.V. Registered address: Heelsumstraat 51, E-Commerce Park Vredenberg, Curacao
All contractual and regulatory obligations arising from the operation of richpalms.app are the responsibility of Palms Digital N.V. For correspondence relating to legal or regulatory matters, contact us in writing at [email protected].
License and Regulator
Palms Digital N.V. operates richpalms.app under Curacao Gaming License No. 365/JAZ, issued by the Government of Curacao through the Curacao eGaming authority. This license authorises Palms Digital N.V. to offer online casino games, including RTG and Rival Gaming slots, RNG-based table games, and Visionary iGaming live dealer products, to eligible players in permitted jurisdictions.
The Curacao eGaming authority exercises regulatory oversight over the platform, including compliance with anti-money-laundering obligations, player identity verification requirements, and responsible gaming standards. The license number 365/JAZ is a public record maintained by the Curacao eGaming authority.
Contact Details for Regulatory Purposes
General support and player enquiries are handled at [email protected], available 24 hours a day, seven days a week. This address is also the point of contact for formal written correspondence on legal, compliance, and regulatory matters.
No telephone support line is operated at this time. For documentation-heavy matters such as KYC appeals, payment disputes, or formal complaints, email is the appropriate channel, as it creates a dated written record for both parties.
Responsibility for Website Content
Palms Digital N.V. is responsible for all content published on richpalms.app, including game descriptions, bonus terms, payment information, and all legal and policy documents. Content relating to game titles, including RTG games such as Cash Bandits 3, T-Rex II, Achilles Deluxe, Bubble Bubble 3, Cleopatra’s Gold, Naughty or Nice III, and Shark School, reflects promotional and informational use of software licensed from RealTime Gaming. Content relating to Rival Gaming titles reflects use of software licensed from Rival Gaming. Content relating to Live Blackjack, Live Roulette, and Live Baccarat reflects use of live broadcast services licensed from Visionary iGaming. All game titles and software brand names mentioned on the website are the trademarks or registered trademarks of their respective owners.
Intellectual Property
All original content on richpalms.app, including text, graphics, page layouts, and brand elements specific to Rich Palms Casino, is the intellectual property of Palms Digital N.V. and is protected under applicable copyright law. Unauthorised reproduction, distribution, or commercial use of this content without the express written permission of Palms Digital N.V. is prohibited.
Game assets, including slot graphics, sound assets, and live dealer stream content, remain the intellectual property of the respective software providers: RealTime Gaming, Rival Gaming, and Visionary iGaming. These assets are reproduced on richpalms.app under licence from the respective rights holders.
Disclaimer for External Content
richpalms.app may contain references to external organisations and resources, including responsible gambling support services. Palms Digital N.V. does not control the content of external websites and accepts no liability for the accuracy, completeness, or availability of content on sites operated by third parties. References to external organisations, including regulatory bodies and problem gambling support services, are provided for informational purposes only and do not constitute endorsement or partnership.
Dispute Resolution
Players who have a complaint about any aspect of their Rich Palms account, a transaction, a bonus outcome, or a game result should contact us in the first instance at [email protected], clearly describing the issue, including the date, the relevant game or transaction, and any supporting evidence. Our support team will acknowledge the complaint within 24 hours and aim to reach a resolution within five business days.
If a complaint is not resolved to your satisfaction through direct support contact, you may escalate the matter to the Curacao eGaming authority, referencing Palms Digital N.V. and Gaming License No. 365/JAZ. The authority’s contact and complaint submission procedures are available on the Curacao eGaming authority’s official website. Players should retain all correspondence with our support team as this may be requested by the authority during its review.