Rich Palms Privacy Policy

Who Controls Your Data

The data controller for all personal data processed through richpalms.app is Palms Digital N.V., registered at Heelsumstraat 51, E-Commerce Park Vredenberg, Curacao. Palms Digital N.V. operates Rich Palms Casino under Curacao Gaming License No. 365/JAZ and is responsible for determining the purposes and means of processing your personal data.

For all data-related queries, including requests to access, correct, or erase your data, contact us at [email protected]. We will acknowledge your request within 72 hours and provide a full response within 30 days, or notify you of the need for an extension where legally permitted.

What Data We Collect

We collect personal data across several categories depending on how you interact with richpalms.app.

Registration data includes your full legal name, date of birth, email address, residential address, and preferred currency. This information is provided by you at the point of account creation and is required to establish and maintain your account.

Payment data includes the payment method type, transaction amount, transaction date, and transaction identifiers such as the blockchain transaction hash for cryptocurrency payments (Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, Tether (USDT)) or partial card details (last four digits and expiry date) for Visa and Mastercard transactions. Full card numbers are not retained by Palms Digital N.V.

KYC (Know Your Customer) documents include copies of government-issued photo identification and proof of address documents submitted during the identity verification process. These documents are processed in accordance with Curacao eGaming requirements.

Technical data includes your IP address, browser type and version, operating system, session duration, device identifiers, and access logs. This data is collected automatically when you connect to richpalms.app.

Cookie and analytics data is collected through cookies placed on your device during browsing sessions. We use functional, performance, and analytics cookies to operate the platform and measure how it is used. More detail on cookie categories and how to disable them is provided in the Cookies section below.

Why We Process Your Data and the Legal Basis

Registration and KYC data is processed to fulfil our contractual obligation to provide you with a casino account, to comply with Curacao eGaming’s anti-money-laundering and player identification requirements, and to verify your eligibility to use our services under these legal obligations.

Payment data is processed to execute your deposit and withdrawal transactions and to maintain financial records as required by the Curacao regulatory framework. The legal basis is contract performance and legal obligation.

Technical and log data is processed for platform security, fraud prevention, and the prevention of prohibited conduct such as multi-accounting and bonus abuse. The legal basis is our legitimate interest in maintaining a secure and fair gaming environment.

Marketing communications, where you have opted in, are sent on the basis of your consent. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

Disclosure to Third Parties

Palms Digital N.V. shares personal data with the following categories of third parties as necessary to operate the platform.

Game software providers, including RealTime Gaming, Rival Gaming, and Visionary iGaming, receive the minimum data necessary to authenticate your play sessions and maintain game integrity. These providers are contractually bound to handle data in accordance with their own privacy frameworks.

Payment service providers receive transaction data necessary to process your deposits via Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, Tether (USDT), Visa, Mastercard, Neosurf, Flexepin, and Bank Wire Transfer, and to process your withdrawal requests.

KYC and identity verification services receive copies of identity documents submitted during the verification process. These services operate under dedicated data processing agreements.

Regulatory authorities, including Curacao eGaming, may receive data where disclosure is required by law, regulation, or a formal request from the authority in connection with its regulatory oversight functions.

We do not sell personal data to third parties for marketing purposes.

Data Retention

We retain personal data for as long as your account remains open and for a period of at least five years following account closure, in accordance with Curacao’s anti-money-laundering record-keeping requirements. KYC documents are retained for the same minimum period. Technical log data is retained for a shorter rolling period sufficient for security and fraud investigation purposes. After the applicable retention period, data is securely deleted or anonymised.

Your Rights as a Data Subject

You have the following rights in relation to personal data held by Palms Digital N.V. You may request access to a copy of the personal data we hold about you. You may request correction of inaccurate or incomplete data. You may request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligation to retain certain records. You may request restriction of processing in certain circumstances, for example while a correction request is pending. You may object to processing based on our legitimate interests. You may request portability of data you have provided to us in a machine-readable format.

To exercise any of these rights, submit a written request to [email protected]. We will respond within 30 days. We may require identity verification before acting on certain requests to protect against unauthorised data access.

International Data Transfers

Palms Digital N.V. is based in Curacao. Personal data collected through richpalms.app may be transferred to and processed by our game software providers and payment processors in jurisdictions outside your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place, including contractual clauses that require the receiving party to protect your data to a standard equivalent to that required by applicable law.

Cookies and Analytics

We use cookies in the following categories. Strictly necessary cookies are essential for the platform to function and cannot be disabled, including session authentication tokens and security cookies. Performance cookies collect anonymised data about how pages are used, which games are accessed most frequently, and how long sessions last; this data is used to improve the platform. Analytics cookies are used to measure traffic patterns and the effectiveness of our promotions. Preference cookies remember settings you have selected, such as language or display preferences.

You can manage non-essential cookies through your browser settings. Disabling performance or analytics cookies will not prevent you from accessing the platform or playing games, but may affect our ability to personalise your experience.

Complaints

If you believe that Palms Digital N.V. has processed your personal data in a manner that does not comply with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence. You may also contact us first at [email protected] to attempt to resolve the matter directly.